General Terms and Conditions

I. Identification of the Merchant

1.1. These General Terms and Conditions (hereinafter referred to as "GTC") govern the legal relationships between the company

Business Name: SOLUQA Technology s. r. o.
Registered Office: 1. mája 2598/43, Pezinok 902 01, Slovak Republic
Registered in the Commercial Register of the District Court Bratislava III, Section Sro, Insert Number 172557/B
Company ID (IČO): 55758266
Tax ID (DIČ): 2122076209
Bank Account: SK31 1100 0000 0029 4415 8496
The Seller is a VAT payer

(hereinafter also referred to as the "Seller" or "Merchant") and any person who is a Buyer of products offered by the Seller on the Seller’s Website and acts as a consumer under the provisions of these General Terms and Conditions and the relevant laws defining consumers, in accordance with the applicable legislation of the Slovak Republic, particularly the following laws: Act No. 108/2024 Coll. on Consumer Protection and Amendments to Certain Acts, as amended, Act No. 40/1964 Coll. Civil Code, as amended.

1.2. The Seller's email and telephone contact details are:
Email: [email protected]
Phone: +421 917 242 888

1.3. Address for sending written correspondence, complaints, and contract withdrawals:
SOLUQA Technology s. r. o.
1. mája 2598/43
Pezinok 902 01
Slovak Republic

II. Definition of Terms

2.1. For the purposes of these General Terms and Conditions, the Merchant, in accordance with Act No. 108/2024 Coll., as amended, defines the following terms:

2.2. A distance contract is a contract between the merchant and the consumer that is negotiated and concluded exclusively through one or more means of remote communication without the simultaneous physical presence of the merchant and the consumer, primarily using an online interface, electronic mail, telephone, fax, postal letter, or an offer catalog.

2.3. The merchant (hereinafter also referred to as the "Seller") is a person who, in relation to a consumer contract, the obligations arising from it, or in business practice, acts within their business activity or profession, including through another person acting on their behalf or account.

2.4. A consumer is a natural person who, in relation to a consumer contract, the obligations arising from it, or in business practice, does not act within their business activity or profession.

2.5. A consumer contract is any contract, regardless of its legal form, concluded between a merchant and a consumer.

2.6. The term "Internet Store" is identical to the terms "Electronic Store" and "Website."

2.7. A Buyer is any person (natural or legal entity) who has placed an order, primarily using the Seller's website or through other remote communication means.

2.8. A durable medium is a means that allows the consumer or merchant to store information addressed to them for a period that corresponds to the purpose for which the information is intended, in a way that enables its unchanged reproduction and future use, such as a document, email, USB drive, CD, DVD, memory card, or computer hard drive.

2.9. A Product primarily refers to goods, services, or digital content.

2.10. A Service is any activity or performance that is offered or provided to the consumer, including digital services.

2.11. Goods refer to any tangible movable item.

2.12. An Item with Digital Elements is any movable item that contains digital content or a digital service, or is connected to digital content or a digital service in such a way that the absence of the digital content or service would prevent the item from fulfilling its functions.

2.13. Digital Content refers to data that is created and supplied in digital form.

2.14. A Digital Service is a service that allows the consumer to create, process, or store data in digital form or access such data, or that enables the exchange or interaction of digital data generated or uploaded by users of the service.

2.15. Digital Fulfillment refers to digital content and digital services.

III. Basic Provisions

3.1. These General Terms and Conditions govern the legal relationships between Buyers, who are consumers, and the Merchant.

3.2. Contractual relationships (as well as other legal relationships that may arise from the contractual relationship) with Buyers who do not act as consumers are governed by the provisions of Act No. 513/1991 Coll., the Commercial Code, as amended.

IV. Product Order – Conclusion of a Purchase Agreement

4.1. The Buyer's proposal for the conclusion of a purchase agreement is the submission of a product order by the Buyer, primarily through the Merchant's website or via other remote communication means.

4.2. The purchase agreement between the Buyer and the Merchant is concluded at the moment the Buyer receives confirmation of order acceptance from the Merchant (electronically to the email address chosen by the Buyer during the order creation process).

V. Product Order – Conclusion of a Purchase Agreement

5.1. The purchase agreement is concluded for an indefinite period and terminates primarily upon the fulfillment of all obligations by the Seller and the Buyer, particularly through the delivery and payment for the products as per the concluded purchase agreement.

VI. Purchase Price – Information on the Purchase Price

6.1. The price of products ordered via the Seller's Website (hereinafter referred to as the "purchase price") is specified individually for each product and is valid at the moment the Buyer creates the order.

6.2. The purchase price of the products listed on the Seller's Website includes all applicable taxes and is clearly stated on the Seller's Website.

VII. Product Delivery

7.1. The Seller is obliged to fulfill the order and deliver the products to the Buyer within a period not exceeding 10 days from the date of the purchase agreement's conclusion under Clause 4.2 and subsequent provisions of these Terms and Conditions and the payment of the total order price to the Seller. If both conditions outlined in Clause 7.1 of these Terms and Conditions have been met (i.e., the purchase agreement has been concluded and the total order price has been paid to the Seller), the Seller is obliged to deliver the products to the Buyer within 10 days from the fulfillment of both conditions.

The usual delivery time for products is immediate upon payment, by granting access to the digital content.

VIII. Method of Product Delivery

8.1. The delivery of products is carried out electronically by granting access to premium digital content or a digital product.

IX. Payment Methods

9.1. You can pay for products on the Seller's Website using the following methods:

9.1.1. Online payment via the STRIPE payment gateway – cost: 0 EUR

X. Shipping – Methods of Product Delivery and Shipping Costs

10.1. The purchase price of products includes shipping costs and other expenses related to product delivery.

10.2. Methods of product delivery:

The delivery of products is carried out electronically by granting the Buyer access to digital content.

XI. Buyer's Right to Withdraw from the Purchase Agreement Without Stating a Reason

11.1. The consumer has the right to withdraw from a distance contract and from a contract concluded outside the trader's business premises without stating a reason within the period specified in Article XII, points 12.1 to 12.3 of these Terms and Conditions, except in cases where the contract concerns:

11.2. The provision of a service, if the service has been fully provided and the provision of the service commenced before the withdrawal period expired with the consumer's explicit consent. The consumer must have declared that they were duly informed that by giving consent, they lose the right to withdraw from the contract after the full provision of the service, provided that the contract requires the consumer to pay the price.

11.3. The supply or provision of a product whose price depends on fluctuations in the financial market, which the trader cannot influence and which may occur during the withdrawal period.

11.4. The delivery of goods made to the consumer’s specifications or goods made to order.

11.5. The delivery of goods that deteriorate quickly or have a short shelf life.

11.6. The delivery of goods sealed in protective packaging that, for health protection or hygiene reasons, are not suitable for return if the protective packaging was opened after delivery.

11.7. The delivery of goods which, due to their nature, become inseparably mixed with other goods after delivery.

11.8. The delivery of alcoholic beverages whose price was agreed upon at the time of contract conclusion, but whose delivery can only take place at least 30 days later and whose price depends on market fluctuations that the trader cannot influence.

11.9. The performance of urgent repairs or maintenance during a visit to the consumer's premises, if the consumer has explicitly requested the trader to do so; this does not apply to contracts where the subject is a service other than repair or maintenance, or where the contract involves the supply of goods other than a replacement part necessary for the repair or maintenance, if such contracts were concluded during the trader's visit to the consumer and the consumer had not pre-ordered these goods or services.

11.10. The supply of sound recordings, video recordings, audiovisual recordings, or software in a sealed package that was unsealed after delivery.

11.11. The supply of periodicals, except where supplied under a subscription agreement.

11.12. Goods purchased at a public auction.

11.13. The provision of accommodation services for purposes other than housing, transportation of goods, car rental, food service, or leisure-related services, where the contract stipulates that the trader must provide these services at a specific time or within a specific period.

11.14. The supply of digital content not delivered on a physical medium if the supply of digital content has commenced and the consumer has given explicit consent to begin the supply before the withdrawal period expires, acknowledged that they were informed that they would lose their right to withdraw from the contract upon the commencement of the digital content supply, and the trader has provided the consumer with confirmation as per § 17(12)(b) or (13)(b) of Act No. 108/2024 Coll. on Consumer Protection and Amendments to Certain Laws, if the consumer is required to pay the price under the contract.

XII. Exercise of the Right to Withdraw from a Distance Contract and a Contract Concluded Outside the Business Premises of the Merchant

12.1. The consumer may withdraw from a distance contract or a contract concluded outside the business premises of the merchant within:

a) 14 days from the date of:
- receipt of the goods by the consumer according to point 12.4,
- conclusion of a contract for the provision of a service,
- conclusion of a contract for the supply of water that is not intended for sale in a limited volume or specified quantity, and a contract for the supply and consumption of heat,
- conclusion of a contract for the supply of digital content that the merchant provides otherwise than on a tangible medium,

b) 30 days from the date of conclusion of the contract in the case of an unsolicited visit or in connection with it, or at a sales event or in connection with it.

12.2. If the merchant has provided the consumer with special information regarding the instruction on the consumer's right to withdraw from a contract concluded at a distance or a contract concluded outside the merchant's business premises only subsequently, but no later than 12 months from the start of the withdrawal period according to point 12.1., the consumer may withdraw from the distance contract or the contract concluded outside the merchant's business premises within:

a) 14 days from the date when the merchant subsequently fulfilled the information obligation, if the period according to 12.1. letter a) applies, or

b) 30 days from the date when the merchant subsequently fulfilled the information obligation, if the period according to section 12.1 letter b) applies.

12.3. If the merchant has not provided the consumer with special information regarding the instruction on the consumer's right to withdraw from a distance contract or a contract concluded outside the merchant's business premises even according to section 12.2, the consumer may withdraw from the distance contract or the contract concluded outside the merchant's business premises within 12 months from the expiration of the period according to section 12.1.

12.4. Goods shall be deemed received by the consumer at the moment when the consumer or a third party designated by the consumer, other than the carrier, takes possession of all parts of the ordered goods, or if:

a) goods ordered by the consumer in a single order are delivered separately, at the moment of receipt of the last delivered item,

b) the goods consist of multiple parts or pieces, at the moment of receipt of the last part or last piece,

c) the goods are delivered repeatedly over a certain period, at the moment of receipt of the first delivery.

12.5. The consumer may withdraw from a contract concluded at a distance or a contract concluded outside the merchant's business premises, which concerns the delivery of goods, even before the start of the withdrawal period.

12.6. The consumer may exercise the right to withdraw from a contract concluded at a distance or a contract concluded outside the merchant's business premises in written form or in the form of a record on another durable medium. If the contract was concluded orally, the consumer’s right to withdraw from the contract can be exercised by any clearly formulated statement expressing the consumer's intention to withdraw from the contract (hereinafter referred to as the "notice of withdrawal from the contract"). The consumer may use the sample withdrawal form.

12.7. The withdrawal period under sections 12.1 to 12.3 shall be deemed met if the consumer sends the notice of withdrawal to the merchant no later than the last day of the withdrawal period.

12.8. The consumer may withdraw from the contract only in relation to a specific product or products if the merchant has delivered or provided multiple products under a contract concluded at a distance or a contract concluded outside the merchant's business premises.

12.9. The burden of proof regarding the exercise of the right to withdraw from the contract rests with the consumer.

XIII. Rights and Obligations of the Consumer After Withdrawing from a Distance Contract and a Contract Concluded Outside the Merchant’s Business Premises

13.1. The consumer is obliged to send back or hand over the goods to the merchant or to a person designated by the merchant to receive the goods within 14 days from the date of withdrawal from a distance contract or a contract concluded outside the merchant’s business premises in accordance with point 12.1. This does not apply if the merchant proposes to personally collect the goods or to have them collected by a designated person. The deadline referred to in the first sentence shall be considered met if the consumer sends the goods to the merchant no later than the last day of the period.

13.2. When withdrawing from a distance contract or a contract concluded outside the merchant’s business premises in accordance with point 12.1, the consumer bears only the cost of returning the goods to the merchant or to a person designated by the merchant to receive the goods. This does not apply if the merchant has agreed to bear the costs or if the merchant has not fulfilled their informational obligation, meaning they did not provide the consumer with specific information regarding the right to withdraw from the contract in the case of a distance contract or a contract concluded outside the merchant’s business premises.

13.3. The consumer is responsible for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to determine their characteristics and functionality. This does not apply if the merchant has not fulfilled their informational obligation under § 15 para. 1 letter f) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts in its valid wording.

13.4. The consumer is obliged to pay the merchant the price for the services actually provided up to the date of receipt of the notice of withdrawal if, according to § 19 para. 1 of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts in its valid wording, the consumer withdraws from a distance contract or a contract concluded outside the merchant’s business premises, the subject of which is the provision of a service, the supply of water that is not sold in limited volume or quantity, or the supply of heat, and before the commencement of the service, the consumer has given explicit consent under § 17 para. 10 letter c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts in its valid wording. The price for the services actually provided shall be calculated proportionally based on the total price agreed in the contract. If the total price agreed in the contract is overestimated, the price for the services actually provided shall be calculated based on the market price of the provided service.

13.5. The consumer incurs no additional obligations or costs from exercising the right to withdraw from a distance contract or a contract concluded outside the merchant’s business premises under point 11.1., except for the obligations under points 13.1., 13.3. to 13.5., and the obligation to pay additional costs under point 14.3.

XIV. Rights and Obligations of the Merchant After the Consumer’s Withdrawal from a Distance Contract or a Contract Concluded Outside the Merchant’s Business Premises

14.1. The merchant is obliged to return to the consumer all payments received from them based on or in connection with a distance contract, a contract concluded outside the merchant’s business premises, or a supplementary contract, including transportation, delivery, postal fees, and other costs and charges, within 14 days from the date of receipt of the withdrawal notice.

14.2. The merchant is obliged to return all payments to the consumer as per point 14.1. in proportion to the withdrawal from the contract, if the consumer has not withdrawn from the entire distance contract or the entire contract concluded outside the merchant’s business premises. The merchant cannot charge the consumer additional costs for transportation, delivery, postal fees, or other costs and charges.

14.3. The merchant is not obliged to reimburse the consumer for additional costs if the consumer explicitly chose a different delivery method than the cheapest standard delivery method offered by the merchant. Additional costs are understood as the difference between the delivery costs chosen by the consumer and the costs of the cheapest standard delivery method offered by the merchant.

14.4. The merchant cannot require the consumer to pay for:

a) The provision of a service, the supply of water that is not for sale in a limited volume or specific quantity, or the supply of heat during the withdrawal period under points 12.1. to 12.3., regardless of the extent of the service provided, if:

- The merchant did not provide the consumer with the information required under § 15 (1)(f) or (h) of Act No. 108/2024 Coll. on Consumer Protection and Amendments to Certain Acts, or

- The consumer did not give the merchant explicit consent to begin providing the service or supplying water or heat under § 17 (10)(c) of Act No. 108/2024 Coll. on Consumer Protection and Amendments to Certain Acts.

b) The full or partial delivery of digital content that the merchant provides other than on a tangible medium, if:

- The consumer did not give the merchant explicit consent to begin the delivery of digital content under § 17 (10)(c) of Act No. 108/2024 Coll. on Consumer Protection and Amendments to Certain Acts,

- The consumer did not declare that they were properly informed that by giving their consent under the first point, they lose the right to withdraw from the contract, or

- The merchant did not provide the consumer with confirmation under § 17 (12)(b) or (13)(b) of Act No. 108/2024 Coll. on Consumer Protection and Amendments to Certain Acts.

14.5. The merchant is not obliged, in the case of withdrawal from a distance contract or a contract concluded outside the business premises of the merchant where the subject is the delivery of goods, to refund payments to the consumer under point 14.1. before the goods are returned or before the consumer provides proof of sending the goods back to the merchant, unless the merchant proposes to collect the goods personally or through an authorized person.

14.6. The merchant is obliged to refund the payments to the consumer under point 14.1. using the same payment method as the consumer used; this does not affect the right of the merchant to agree with the consumer on a different payment method, provided that the consumer does not incur any fees in connection with the refund.

14.7. The merchant is obliged to arrange for the collection of the goods at its own expense within the period specified in point 14.1., if the goods were delivered to the consumer at their home at the time of contract conclusion under a contract concluded outside the business premises of the merchant, and considering the nature of the goods, it is not possible to return them to the merchant by post.

14.8. The unilateral offsetting of claims between the merchant and the consumer arising from the withdrawal from the contract under point 11.1. is prohibited.

XV. Supervisory Authority

15.1. The competent authority overseeing legality in the field of consumer protection is:
Inspectorate of the Slovak Trade Inspection
with headquarters in Bratislava for the Bratislava region
Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava
Department of Supervision Execution
Tel. no.: 02/58 27 21 72, 02/58 27 21 04
Fax no.: 02/58 27 21 70
Email: [email protected]
Web link for submitting complaints: https://www.soi.sk/sk/Podavanie-podnetov-staznostinavrhov-a-ziadosti/Podajte-podnet.soi

XVI. Alternative Dispute Resolution

16.1. In the event that the consumer is not satisfied with the way the Seller has handled their complaint or believes that the Seller has violated their rights, the Buyer has the right to request redress from the Seller. If the Seller responds to the consumer's request negatively or does not respond within 30 days from the date the consumer sent the request, the consumer has the right to submit a proposal for the initiation of an alternative dispute resolution under Section 12 of Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments to Certain Acts, as amended.

The competent body for alternative dispute resolution with the Seller is the Slovak Trade Inspection (contact available at https://www.soi.sk/sk/alternativne-rieseniespotrebitelskych-sporov.soi ), or another competent legal entity registered in the list of alternative dispute resolution bodies maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/ or directly at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1 ).

The consumer has the right to choose which of the aforementioned alternative dispute resolution bodies they will approach. The consumer may submit a proposal for alternative dispute resolution of their consumer dispute using the online dispute resolution platform, which is available at http://ec.europa.eu/consumers/odr/, or directly at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage .

Alternative dispute resolution may only be used by a Buyer who acts as a consumer when entering into and fulfilling the contract. Alternative dispute resolution applies only to disputes between the consumer and the Seller arising from or related to a consumer contract. Alternative dispute resolution applies only to contracts concluded remotely. The alternative dispute resolution body may reject the proposal if the quantifiable value of the dispute does not exceed 20 EUR. The alternative dispute resolution body may charge the consumer a fee for initiating the alternative dispute resolution, up to a maximum amount of 5 EUR including VAT.

All further information regarding alternative dispute resolution between the Seller and the Buyer – consumer, arising from the Purchase Agreement as a consumer contract or related to the Purchase Agreement as a consumer contract, is available on the website of the Ministry of Economy of the Slovak Republic at www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments to Certain Acts, as amended.

XVII. Supplementary Provisions

17.1. The Seller will not conclude a purchase contract, nor carry out the sale, mediation, or delivery of alcoholic beverages/products, tobacco products, and other goods to persons (Buyers) who have not reached the age of 18 at the time of concluding the purchase contract. The sale of such products to persons under the age of 18 is prohibited in accordance with the applicable and effective legal regulations of the Slovak Republic. In connection with this, the Seller will verify the Buyer’s compliance with the age requirement of 18 years by checking the Buyer’s identity document (identity card or passport) at the time of handing over the order to the Buyer. The verification will be conducted by an authorized person responsible for delivering the order to the Buyer. If the Buyer has not reached the age of 18, or if the Buyer fails to prove or refuses to prove their age, the Seller will not hand over the order to the Buyer, and the purchase contract will be terminated.

XVIII. Information on Adopted Codes of Conduct

18.1. The Merchant informs consumers that there are no specific applicable codes of conduct that the Seller has committed to complying with. A code of conduct is understood as an agreement or a set of rules defining the behavior of the Seller, who has committed to adhering to this code of conduct in relation to one or more specific business practices or industry sectors, provided that these are not established by law, another legal regulation, or a measure of a public administration authority. The Seller has not committed to following such a code, nor has it defined a method by which the consumer can familiarize themselves with or obtain the text of such a code.

XIX. Consumer Product Reviews

19.1. The trader does not conduct control or restrict product reviews exclusively to individuals who have purchased the product from the trader.

XX. Final Provisions

20.1. The seller reserves the right to amend the General Terms and Conditions. The obligation to provide written notice of any changes to the General Terms and Conditions is fulfilled by posting the updated terms on the Seller's Website. In the event of a change to the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions valid and effective at the time of the conclusion of the Purchase Agreement, until the agreement is terminated.

20.2. These General Terms and Conditions form an integral part of the Complaints Policy and the Privacy Policy of this Website. The documents—Complaints Policy and Privacy Policy—are published on the Seller's Website domain.

20.3. These General Terms and Conditions shall become valid and effective upon their publication on the Seller's Website on February 4, 2025.